REFUND AND RETURNS POLICY

RETURNS

Our return policy for customers in the European Union, EEA countries and Switzerland lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging without any damage. You must notify us by email at contact@velrag.com before sending the product back to us.

To complete your return, we require a receipt or proof of purchase, which must be sent to us by email to the email address mentioned above before sending the product back to us.

REFUNDS

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging without any damage. You must notify us by email at contact@velrag.com before sending the product back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@velrag.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING

To return your product, you should mail your product to:
VELRAG
2 Touchebaudrand
Messeux
16700 Nanteuil-en-Vallée
FRANCE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Whilst shipping the item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.